Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.
October 17, 2022
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
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April 12, 2018
It is understandable that the healthcare industry seeks to organize the patient experience by using policies and procedures that support the goals of providing optimal care for patients and families.
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April 6, 2018
This month, at the Beryl Institute Patient Experience Conference in Chicago, I was speaking about pain management and the patient experience. In the past 15 months, I’ve been researching the
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March 23, 2018
Anxiety grows in the dark. Apprehension writes full stories of an uneasy future in the middle of the night. Sleep is elusive when subjected to medications, high level of acuity,
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March 9, 2018
It’s possible to argue that these three concepts have little in common. On the other hand, they are so blended that healthcare providers cannot excel without considering all of them.
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March 2, 2018
When I recently called my dermatologist to make an annual appointment, the first question I was asked was about my insurance. When I went in for a colonoscopy, before anything else,
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February 23, 2018
“All politics are local.” This saying is often used to reinforce community participation and civic activism. The same is true for the patient experience. It’s all local. It is where the
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February 16, 2018
My recent trip to India was not my first one. In 2002, I went to Delhi and was driven to Agra to see the Taj Mahal. Every other trip has
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February 2, 2018
Members of Beryl Institute’s PX Connect Community recently shared that some patient experience directors are being asked to solve problems coming from patient complaints. While I understand how this happens,
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January 26, 2018
There was a great story in the Guardian this week about a nurse who moved from Canada to work in the UK. Basically, she described her position in the UK
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January 19, 2018
I had never heard of Germ Theory Denialism, either. When Louis Pasteur theorized that “germs” caused disease in the 19th century, he and Florence Nightingale had a rigorous debate. The
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