Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.
October 17, 2022
Sleep has never been easy for me. As I child I would beg my mom to “sing me to sleep.” As an adult going through high stress events, I would
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March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
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February 4, 2021
We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and
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December 18, 2020
As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation
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May 20, 2020
To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders
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April 10, 2020
The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive
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March 12, 2020
Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,
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August 16, 2019
The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it
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July 1, 2019
What do hospitals and baseball have in common? More than you might think. I grew up in Detroit, Michigan with the Detroit Tigers, our amazing baseball team. The mechanics and
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The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an
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March 22, 2019
At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication
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