A co-founder of Healing HealthCare Systems, Susan is a thought leader and knowledge expert on how the environment of care impacts the patient experience.
She is a well-published author, having written articles and whitepapers for major healthcare journals and periodicals focusing on noise in hospitals, speech privacy, patient safety, elder care, and other related topics. Susan writes about the patient experience in a weekly blog on this website and is also a contributing blogger to the Huffington Post’s “Power of Humanity” editorial platform dedicated to infusing more compassion into healthcare and our daily lives.
Susan has also been featured on ABC’s “Good Morning America” as a hospital noise expert.
She earned her Ph.D. in Human and Organizational Development from Fielding Graduate University, where she also holds a Master of Arts degree. Susan was previously awarded a graduate fellowship to Stanford University where she completed her Master of Arts in Musicology.
She is a Fellow of the Institute of Social Innovation at the Fielding Graduate University. Susan graduated from Wayne State University and was born in Detroit, Michigan. Prior to her work in healthcare, she had a full-time career as a jazz harpist, performing with Dallas Smith, and such notables as Ahmad Jamal, Frank Sinatra, and Julio Iglesias.
Susan and Dallas’s music has been featured on NPR, the Discovery Channel, and NOVA. They are also the founders and sponsors of the Elder Care Concert Series in Reno, Nevada, which is administered by the Sierra Arts Foundation.
She is a member of the American Gerontological Society, Global Society for Arts in Health, Environmental Design Research Association (EDRA), Beryl Institute Speakers Bureau and Resource Advisory Council, Stanford Alumni Association, Wayne State University Alumni Association, and Cass Technical High School Alumni Association.
Susan oversees the strategic direction of the company including sales, marketing, and product development.