by Susan E. Mazer, Ph.D.
Published by Healing HealthCare Systems, August 2016
HCAHPS scores have affirmed that noise remains a challenge for patients and hospitals. And although many studies and companies offer diagnostic and statistical ways to measure noise, solutions are lacking, especially long-term solutions that survive time and the attention fatigue of staff. This paper provides an overview of the challenge and a set of solutions that look first at the culture and then offer a methodology to temper the sound environment and improve the patient experience.