By Susan E. Mazer, Ph.D.
Published by Healing HealthCare Systems, August 2013.
The current HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey provides several insights into the patient experience, including:
Within each of these issues, there are more specific and detailed questions on the survey that probe into the patient experience. Implicit in many of them, but not necessarily stated, is the impact of the physical environment.