August 12, 2014 — Often, we hear the terms “patient experience” and “patient satisfaction” used interchangeably. In this post in Hospital Impact, Jason A. Wolf, Ph. D., President of The Beryl Institute, discusses how these two terms have completely different meanings.
He explains that patient satisfaction is in the moment while patient experience is the lasting story. Wolf also presents several ideas of how to respond to today’s consumer driven marketplace and consequently increase both patient satisfaction and patient experience.