HCAHPS Data That Really Matters

HCAHPS_Img1October 29, 2013 — Is it possible to base every action, decision, and word on HCAHPS scores? Micah Solomon, a Forbes contributor, shares what may be going wrong with the standard equation used by most hospitals to improve their HCAHPS scores.

He claims those that make customer service and the patient experience their primary focus tend to score the highest in the areas of HCAHPS that really matter.

Read “Healthcare Patient Satisfaction: Consulting Your Hospital’s HCAHPS Customer Service Scores Is Just a Start.”