January 28, 2013 — It’s been a couple of weeks since I first asked for your thoughts on the future of bettering the patient experience. Is there really a “next big thing” when it comes to leaving your visitors feeling satisfied? Should all hospitals be bending over backwards to achieve satisfaction? Or is this topic overblown, with much more pressing matters confronting providers?
The topic seems to have struck a chord, as I received way more responses on my last blog than any other I’ve written in the past nine months since I joined H&HN. Reaching and sustaining the ideal patient experience is an important goal for hospital leaders, though not every one agrees on how to get there.
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