Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.
March 12, 2020
Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds, and a recurrence of measles, whooping-cough, and tuberculosis. Now, we have COVID-19, a virus that remains unknown while it spreads throughout communities. What is new
Read more >August 16, 2019
The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it is lived merges all of our various configurations. Patient as Center Patients are never critically ill and alone. They are the center of a complex
Read more >April 19, 2019
The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an opportunity for over 1,200 attendees to explore the Experience Ecosystem. This ecosystem is a framework that outlines each “lens” that informs the patient experience. However,
Read more >March 22, 2019
At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication when they have just had it?!” This question and event occurs every minute of every nurse’s day. What should we do when drug options have
Read more >January 18, 2019
If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us know that no matter what is going on around us, we can put on the blinders of “purpose and mission” and move forward. I was
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