Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.
April 19, 2019
The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an
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October 12, 2018
I recently read a blog from the Institute for Healthcare Improvement titled, Trying to Improve Patient Experience? Don’t Chase “Random Acts of Goodness”. The article inspired me to think about why the Patient
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September 21, 2018
Pain teaches us what it is very early on in life. We learn that if we hurt, we get a kiss, or something extraordinary from someone bigger than we are,
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April 27, 2018
The Patient Experience Movement is, indeed, a movement in motion. At the Beryl Institute PX2018 Conference in Chicago last week, I met more professionals invested more in the humanity of
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April 12, 2018
It is understandable that the healthcare industry seeks to organize the patient experience by using policies and procedures that support the goals of providing optimal care for patients and families.
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March 9, 2018
It’s possible to argue that these three concepts have little in common. On the other hand, they are so blended that healthcare providers cannot excel without considering all of them.
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March 2, 2018
When I recently called my dermatologist to make an annual appointment, the first question I was asked was about my insurance. When I went in for a colonoscopy, before anything else,
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February 23, 2018
“All politics are local.” This saying is often used to reinforce community participation and civic activism. The same is true for the patient experience. It’s all local. It is where the
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February 2, 2018
Members of Beryl Institute’s PX Connect Community recently shared that some patient experience directors are being asked to solve problems coming from patient complaints. While I understand how this happens,
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January 12, 2018
Healthcare is again changing and with it, the understanding of the patient experience. For example, my insurance will let me go to a CVS Pharmacy or Minute Clinic for things
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