Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.
August 1, 2022
Many studies have attempted to answer this question. The common generalizable factors influencing a patient’s perception of their experiences are age, acuity, culture, socioeconomic status, and cognitive capacity. These factors
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June 30, 2022
“Value-based Care” was developed by The Centers for Medicare and Medicaid (CMS) to create accountability regarding healthcare reimbursement. In 2020, new rules pushed equity between cost and service/outcomes further; what
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October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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April 26, 2021
Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.
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April 16, 2021
Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal
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March 5, 2021
To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a
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April 10, 2020
The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive
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March 12, 2020
Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds,
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August 16, 2019
The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it
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July 1, 2019
What do hospitals and baseball have in common? More than you might think. I grew up in Detroit, Michigan with the Detroit Tigers, our amazing baseball team. The mechanics and
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