Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.
October 1, 2021
Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it
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May 7, 2021
In her influential work, “Notes on Nursing: What It Is and What It Is Not,” Florence Nightingale clearly states that her intention is neither to teach nor dictate strict rules
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April 26, 2021
Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care.
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February 4, 2021
We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and
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May 11, 2018
The professionalism and dedication of nursing began in times of war. Florence Nightingale and her team of 35 nurses confronted a 42% mortality rate in the Crimea in the 1800s.
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January 26, 2018
There was a great story in the Guardian this week about a nurse who moved from Canada to work in the UK. Basically, she described her position in the UK
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May 12, 2017
This past summer I was on the faculty of a retreat in California for Oncology nurses. It was a three-day weekend event, drawing nurses from Northern, Southern, and Central California.
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January 27, 2017
This question came to me as an “ah ha” moment as I was a member of a faculty doing a retreat for oncology nurses last summer. Basically, when I started
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May 6, 2016
“A nurse is anyone who is entrusted with the health of another.” Florence Nightingale wrote this at a time when the act of nursing was done by domestic labor, religious women,
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