Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Good Sounds, Bad Sounds: What Matters for Hospital Noise

    June 28, 2013

    You may have seen the article in the Wall St. Journal a couple of weeks ago on hospital noise.  Instead of focusing on sounds that are too loud, annoying, and most distracting to patients as most stories in the general press do, it looked at “good” sounds. But I think there is a bigger issue

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  • 2012 Resolution: Create a Quiet Hospital

    January 17, 2012

    As we begin 2012, it would be stunning to actually have NEW resolutions. I say this because as we look to healthcare challenges, few of them are new: insufficient access for the poor; budgetary constraints for those insured; avoidable hospital infections; cancers that are curable, and others that defy treatment — all continue to burden

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  • Hospital Noise

    Auditory Environment in Hospitals Shown to be a Risk Factor

    October 28, 2011

    October is stunning. The complexity of the fall colors is breathtaking. And at some point in November, a good wind will come and blow all of these leaves to the ground, creating the thick blanket of leaves that we all begin to rake! The healthcare environment has approached its fall; meaning, the sounds are of

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