Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Football, Food, and Family: Thanksgiving in America

    November 24, 2017

    There is an ideal picture of the American Thanksgiving that portrays lots of food on a large table surrounded by multiple generations of family members. Then, in more recent decades, before and after dinner: football. In my family’s house, our father had a rare day off and Thanksgiving was one of them.  He was glued

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  • Hurricane Harvey: Did Houston Have a Massive Stroke?

    September 8, 2017

    Looking at the word cloud, STROKE, the words that stand out include danger, disability, prevention, signs, early warning. This pretty much covers a current discussion and practice to prevent strokes, diagnose and treat as soon as possible, and minimize long-term damage. Strokes can be catastrophic. They can cause a loss of personhood, with the damage

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  • Houston: As the Flood Waters Came, So Did Courage and Compassion

    September 1, 2017

    Hope bursts through our tears from which life begins again, like the sprout from the stone. Watching the flooding in Houston is painful. Not as painful as being in the flood, but painful that we cannot know what suffering, fear, and tragedies are occurring right now. And painful because we feel we can do nothing

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  • Nature Videos on Election Day – What An Idea!

    November 11, 2016

    Choosing to ease the stress of Election Day earlier this week, the Weather Channel broadcast 9 hours of stunning sunset and ocean video. To soothe us. What an idea! For me, however, the drama that went on during coverage of the election this year was not unlike watching the recent Cubs vs. Reds World Series

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  • Mobile Medical and Health Apps: A Step Into Self-Care

    December 11, 2015

    Do you use mobile medical and health apps to monitor your health? Are your physicians using them with patients? Modern Healthcare reported last month on the varying increase in use of mobile medical and health apps by patients and providers. According to a recent survey, far more utilization is predicted in the next five years than today.

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  • The Day After Thanksgiving

    November 27, 2015

    While gratitude on Thanksgiving Day is not only tradition, but a marketable concept, the day after Thanksgiving has become the start of the holiday shopping stampede, basically the biggest shopping day of the year. It’s the day that gratitude goes the way of Walmart. At the same time, however, in each hospital, the day after Thanksgiving

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  • What Happens When Rural Hospitals Close?

    October 9, 2015

    Having just attended the National Rural Hospital Association’s Critical Access Hospital conference in Kansas City, I’m still moved by what I didn’t know, the challenges to the healthcare organizations that care for our rural communities, and the ongoing risks posed by the closing of rural hospitals. Nye Regional Medical Center served Tonopah and Nye County in Nevada. A

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  • When Less is More and More is Not Enough at a Healthcare Conference

    July 24, 2015

    TED talks have effectively identified a time limit on our attention span. We are good for 18 minutes — well, maybe 20. And, if you have ever watched a TED talk, they are so tight, so compelling, so to-the-point, that if they were any longer, their effectiveness may decrease. Healthcare conference organizers often try to “TED” their format, offering breakout sessions

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  • Reader’s Choice: Top 10 Blog Posts in 2014

    December 12, 2014

    This past year, I wrote 43 blog posts about a variety of topics related to healthcare.  Topics that resonated the most with readers were posts on patient experience, hospital noise, HCAHPS, and patient safety. This isn’t surprising, since these are the top-of-mind issues for most of us in healthcare. So, in case you missed them, here

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  • A Christmas Truce 99 Years Ago

    December 20, 2013

    For the past four years, I have written about the Christmas Truce of 1914, which has been become mythic in its meaning. During World War I, about 100,000 German and British troops were amassed at the Western Front, each preparing for a brutal war. In the quiet and cold of the dark night, the Germans,

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