Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.
November 16, 2018
Years pass without much notice, especially as an adult child realizing how our parents age. For us, they seem to stay the same for years and years… then, as if
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September 9, 2016
It has been 40 years since Do Not Resuscitate (DNR) was introduced as the first right for a patient to refuse medical care. However, in a recent article in the New
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November 13, 2015
Last month, the Center for Medicare and Medicaid (CMS) issued a final rule updating payment policies, payment rates, and quality provisions for services furnished under the Medicare Physician Fee Schedule. It
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July 10, 2015
This week, there was a profound policy change by the Centers for Medicare & Medicaid Services (CMS) that would allow reimbursements for end-of-life consultations between patients and their physicians. This
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July 3, 2015
Palliative care and hospice are often talked about together. So often, in fact, that many of us are confused as to whether they are the same. Well, not so. Clearing
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March 13, 2015
The topic of end of life care has been on many of our minds recently. Last week I wrote about the choice between “do not resuscitate” (DNR) and “allow natural death”
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March 8, 2015
The practices of end of life care globally are trapped in semantics, cultural demons, and fear. The term “do not resuscitate” or DNR, has not been around for hundreds of years.
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February 6, 2015
According to a recent report in the Huffington Post, regulation of hospice care in the U.S. is spotty at best, And, the risks common to hospices are not different than those in acute
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November 14, 2014
Florence Nightingale said that the environment of care holds within it the key to relieve both pain and suffering. And, the inverse is also true: it can exacerbate pain and suffering.
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August 15, 2014
A patient in the ICU is pulled off of life-support. The family is with him to support him while he is awaiting his last breath. What does this ICU patient
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