Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

January 18, 2019

If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us know that no matter what is going on around us, we can put on the blinders of “purpose and mission” and move forward. I was

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Mayo Clinic: From Their Past We Can Find a Better Future

January 11, 2019

This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I have come to visit her many times. A month ago, she took a fall and broke multiple bones in her shoulder. It was decided to

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25 Years of C.A.R.E.: How It All Started

June 16, 2017

Twenty-five years ago in June 1992, my husband Dallas Smith and I launched what was to become The C.A.R.E. Channel. We met through Rising Sun Records in 1984. However, I’d already been involved in working with nurses through the Center for Health Awareness in San Jose, CA. It was beginning this work that drew my

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Why The C.A.R.E. Channel is Still a Work of Mission, Caring, Artistic Excellence

January 10, 2014

I am thrilled to share with you that our production team has completed the update to The C.A.R.E. Channel, which will go to our client hospitals soon. The C.A.R.E. Channel, from conception, is a living, breathing service to patients confined to a hospital, skilled-nursing, or long-term care facility. The programming is based on research from

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Ready or Not, Here Comes the Future of Healthcare

November 1, 2013

The future shows up, ready or not. Old systems fade in the sunlight of time and new systems take over, ready or not. Transform 2013, the 4th annual symposium sponsored by the Mayo Clinic’s Center for Innovation in September, looked at the future of healthcare only slightly visible in the amazing work and dreamers of the now.

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The Love Hate Relationship with Patient Television

August 16, 2013

Years ago when we were doing educational workshops and performing concerts at hospitals, one of our clients was a non-profit psychiatric facility that had both inpatient and outpatient services. They asked for music for their waiting room because admitting was practically in the same area instead of patient television. Confidentiality was the motivation. Generic commercial

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Two Decades of C.A.R.E.

August 5, 2012

The C.A.R.E. Channel is 20 years old. And that means that all of us – the world, this country, and our healthcare system – are also two decades older. During that time, The C.A.R.E. Channel has undergone major developmental changes: first, it did not have a name until it was 5 years old – when

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